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We are part of the Village of Massena Department of Public Works.
Contact Information
Current Rates
Rate Codes
Frequently Asked Questions
Annual Drinking Water Quality Report for 2007
| Village of Massena Water Department |
| phone |
315-769-6823 |
| fax |
315-769-5463 |
| email |
dpw@massenaworks.com |
| address |
85 Robinson Road , Massena, New York 13662 |
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Click Here for Current Rates
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| Rate Code |
Rate Description |
| Village District |
| GR |
Garbage Pickup |
| S01 |
Metered Sewer |
| SR |
Sewer User Fee |
| WA |
Metered Water |
| NW |
Non-Metered Water |
| NS |
Non-Metered Sewer |
| Town Districts |
| CE1 |
Commercial Water |
| INS |
Institutional |
| NEW |
Non-Metered Water |
| RT |
Residential |
| RWT |
Residential Water (East One) |
| SPT |
Sewer Plant - Town |
| TS |
Metered Sewer - Other Town |
| TC |
Commercial Water - Other Town District |
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1. Where do I pay my water bill?
There are FOUR options available to you for payment of your water bills.
- The easiest and most convenient is the drop box located to the right of the Town Hall steps. When using the box, make sure you are putting your payment into the Village box so that the posting of your payment will not be delayed. Payments put in the box on the due date will be credited with that days date and will not be considered a late payment. We recommend paying by check or money order when using this method pf payment. Anything put in the box after 8:00 A.M. the day after the due date will be assessed a late fee. This fee will not be removed.
- OR Payments by mail can be sent to : Village of Massena, 60 Main Street, Room 10, Massena, NY 13662. We use the actual postmark on your envelope for payment purposes. This is a state regulation.
- Direct debit from your checking account. Please call the office at 769-7052 for information or the form.
- If you want to pay cash, water bills are payable in person at NBT Bank, 264 Main Street, Massena. Bank business hours are considered our business hours for payment purposes. The Bank cannot answer questions about your bills. See question 2 below.
NBT BANK Massena
264 Main Street
Massena, NY 13662
(315) 764-1112
Lobby Hours 8:00 - 5:00 Monday through Thursday
9:00 - 6:00 Friday
9:00 - 12:00 Saturday
PAYMENTS ARE NOT ACCEPTED AT THE TOWN HALL OFFICE. Please use one of the four methods described above.
2. What if I have a question about my bill?
All billing questions should be directed to Laura Gagne or Sylvia Cordwell
at 769-7052. You may also stop into the office at 60 Main Street, Room
10 with any inquiries.
3. Why did the meter reader leave a card?
Whenever there is a problem with your remote reader or meter, or for some
other reason we were not able to get a meter reading, the meter reader
will leave a card. Please follow through and call the D.P.W. at 769-6823
for an appointment so the problem can be fixed as soon as possible.
4. What if I want my water services turned on or off?
To have the water/sewer service shut off or turned back on at the curb
please call the Department of Public Works at 769-6823. The property owner
or a representative must be present when water is turned on or off. This
is the only way to test the shut off at the curb to make sure it is working
properly and that the water is really shut off. When water is turned back
on, it is a check to make sure that there are no leaks in the house that
could cause water damage or a large bill before the owner reoccupies.
Garbage charges can be discontinued under the following circumstances:
- You have hot water heat and you cannot shut your water off at the
curb. You have to go to the Water Department office at the Town Hall
and fill out the proper form
- If you are a commercial account and require or want to contract with
a private waste removal company
- If you own an apartment house with more than five units you may discontinue
village pickup and use a private waste removal company
5. Filling a swimming pool?
You may fill your pool with your garden hose. However – there will
not be any adjustment made for the metered sewer charge for that water.
If you would like an estimate of the charge for filling your pool with
your hose call Laura or Sylvia at 769-7052.You may also have the Fire
Department fill you pool. For information on this please call the Department
of Public Works at 769-6823 or see the Fire Department web page.
6. What if I had a leak?
If you had a leak beyond the meter you have to pay for all charges incurred
for the wasted water. No exceptions are made, as this would leave The
Village responsible for maintenance of private property. If the bill is
exceptionally high arrangements for a payment schedule may be made.
7. Can I pay ahead on my bill?
Yes you can. Just cross out the amount due on the bill and change it to
the amount you are paying. Even though you are paying ahead, you will
still receive a bill. Always check the amount due in the lower right hand
corner of the bill to see if you still have a credit balance. A credit
balance will be indicated by a small minus sign before the amount due.
8. Can I bill my tenants for their water bill?
The Water Department will always bill the property owner regardless of
the situation. Because unpaid water/sewer/refuse becomes a lien on the
actual parcel of property, the owner is always responsible for payment.
Any arrangements made with a tenant are strictly between landlord and
tenant. The Village cannot put the bill in a tenant’s name or mail
them the bill.
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You will need Adobe Acrobat Reader to view pdf files.
Village of Massena Department of Public
Works - 85 Robinson Road - Massena, NY 13662 - 315.769.6823 - dpw@massenaworks.com
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