here for any important community messages & updates
The Village of Massena Department of Public Works has a total of 41 dedicated
employees who are responsible to the success of our projects and the safety
of this community. We pride ourselves on the work and service we provide
our community, as well as our image.
Solid Waste Collection &
Garden, Yard Waste &
Street Cleaning/Snow &
Water Treatment Plant
Street Repairs & Projects
|Village of Massena Department of Public Works
||85 Robinson Road , Massena, New York 13662
Regular Business Hours: 7:00am – 4:00 pm (12:00 – 1:00 lunch)
Summer Hours: 7:00 am – 3:00 pm (12:00 – 12:40 lunch)
Notification to and approval from the DPW is required for all activities
within street right of way. All utility placements shall be inspected
by the Village prior to any backfill. top
Residents located in the Village of Massena receive curbside solid waste and recycling services once a week. Garbage / Recycling should be placed at curbside prior to 6 AM on your scheduled collection day. To find out which day garbage / recycling is collected in your neighborhood, please contact the DPW office at 315-769-6823.
The DPW does observe the legal holidays listed below. Garbage / Recyclables will be picked up either the day prior to or after the holiday. For a current schedule, please click here.
|New Year's Day
Regular Garbage Information
Regular garbage must be in clear plastic bags
Maximum of five (5) thirty-two gallon containers per week
Maximum weight of forty (40) pounds per container
Maximum garbage container size is thirty-two (32) gallons
Garbage containers must be clean and free of odor
Leaves and grass clippings must be in clear plastic bags
Brush, shrubs & tree limbs to be placed at curbside (No Roots)
Unacceptable refuse during weekly collection:
- Any and all construction material
- Dangerous materials or substances, such as poisons, acids, caustics,
ashes, medical waste, hazardous waste and household sharps (Click Here for the Village of Massena's Ordinance regarding houselold sharps.)
- Solid waste from industrial process
- Large scale items such as furniture, rug mattresses and appliances
- Raw garbage not wrapped or not placed in a container such as a plastic
Single Stream Recycling
Massena participates in a Single Stream Recycling program -- allowing all recyclable items to be mixed together for collection. [Click here for program details.]
- All recyclable items – paper, plastic, metal & glass – are put in a single bin less than 35 gallons in capacity.
- Recyclables should be empty & cleaned of all residue
- Remove & recycle metal caps & lids – it is not necessary to remove labels or metal & plastic rings
- Break down & flatten cardboard boxes as practical
- Plastic bags are NOT recyclable. No string, no trash, no green waste and no plastic bags or plastic wrap of any kind should be mixed with your recyclables.
- Special Note: Shredded paper should be placed in a clear plastic bag next to your recycling bin.
Items that Should Not Be Placed in Your Recycling:
|Single Use Batteries
Lawn & Yard Waste
|Household Hazardous Waste
*Sharps should never be placed in your regular garbage or recycling! Please place sharps in a puncture-resistant container, clearly label it “Needles” or “Sharps” and take it to a hospital, clinic or pharmacy.
Other Recyclables Accepted at the Massena Transfer Station:
STEEL, METAL ITEMS, WHITE GOODS & MAJOR APPLIANCES (with or without Freon)
- Accepted free of charge
- A roll off box is located at the transfer station for year-round drop off
- A convenient point is located at the transfer station for year-round drop off
SPECIAL RECYCLABLE ITEMS
- Single Use Batteries – Rechargeable or Non-Rechargeable – accepted free of charge
- Cell Phones – accepted free of charge
- Tires (all sizes) – pay-by-weight, price varies by size & type
MASSENA TRANSFER STATION
49 Dump Rd (off State Rte 420)
Massena, NY 13662
Open 8am-3pm, M, T, Th, F, Open 8am-12pm Sat
Each Family Unit $ 20.50 per month
Commercial Unit $ 20.50 per month
- Garden and yard waste shall be processed similar to refuse, in clear
- Waste shall not be intermingled with household refuse.
- Brush, no more than one pickup truckload, shall be cut into manageable
lengths and placed butt end towards the roadway.
- Crews shall collect garden, yard waste and brush on a weekly basis.
- Residents have the opportunity to dispose of garden, yard waste and
brush themselves. Waste must be loaded on vehicle by resident and inspected
by the DPW prior to dumping. Contact 769-6823 for voucher.
- No commercial dumping of debris is allowed in this program. top
- Streets are swept and cleaned in the Village corporate limits beginning
in the spring and continuing throughout the summer.
- Snow and Ice control efforts are performed as required on a variable
basis. The Village’s effort includes plowing all streets and municipal
parking lots and applying a salt/sand mixture as well.
- Sidewalk snow removal is accomplished through the efforts of the
Public Works on main walks.
- Parking restrictions are strictly enforced to supplement these services. top
The Department of Public Works cleans storm sewers on an as needed basis.
Sanitary sewers are also cleaned as needed yet some areas receive monthly
cleaning. If a sewer problem is encountered, it is the responsibility
of the property owner to confirm the location of the problem within the
sewer lateral before contacting the Village for assistance. top
The water distribution program is to ensure that the water produced
by the Water Treatment Plant is delivered to all Village Water customers
without interruption, at appropriate pressure and is accurately measured
for billing purposes. For DPW emergency calls, before 7:00 am or after
4:00 pm, please contact the Massena Police Department at 769-3577. top
1. Where do I pay my water bill?
There are three options available to you for payment of your water bills.
The easiest and most convenient is the drop box located to the right of
the Town Hall steps. When using the box, make sure you are putting your
payment into the Village box so that the posting of your payment will
not be delayed. Payments put in the box on the due date will be credited
with that day's date and will not be considered a late payment. We recommend
paying by check or money order when using this method pf payment. Anything
put in the box after 8:00 A.M. the day after the due date will be assessed
a late fee. This fee will not be removed.
Payments can also be mailed to : Village of Massena, 60 Main Street, Room 10, Massena, NY 13662. We
use the actual postmark on your envelope for payment purposes. This is
a state regulation. If you want a receipt or you want to pay cash, water
bills are payable in person at NBT Bank, 264 Main Street, Massena. Bank
business hours are considered our business hours for payment purposes.
The Bank cannot answer questions about your bills. See question 2 below.
NBT BANK Massena
264 Main Street
Massena, NY 13662
Lobby Hours 9:00 - 3:00 Monday through Wednesday
9:00 - 5:00 Thursday
9:00 - 6:00 Friday
9:00 - 12:00 Saturday
PAYMENTS ARE NOT ACCEPTED AT THE TOWN HALL OFFICE. Please
use one of the three methods described above.
2. What if I have a question about my bill?
All billing questions should be directed to Lisa or Monique at 769-7052. You may also stop into the office at 60 Main Street, Room
10 with any inquiries.
3. Why did the meter reader leave a card?
Whenever there is a problem with your remote reader or meter, or for some
other reason we were not able to get a meter reading, the meter reader
will leave a card. Please follow through and call the D.P.W. at 769-6823
for an appointment so the problem can be fixed as soon as possible.
4. What if I want my water services turned on or off?
To have the water/sewer service shut off or turned back on at the curb
please call the Department of Public Works at 769-6823. The property owner
or a representative must be present when water is turned on or off. This
is the only way to test the shut off at the curb to make sure it is working
properly and that the water is really shut off. When water is turned back
on, it is a check to make sure that there are no leaks in the house that
could cause water damage or a large bill before the owner reoccupies.
Garbage charges can be discontinued under the following circumstances:
- You have hot water heat and you cannot shut your water off at the
curb. You have to go to the Water Department office at the Town Hall
and fill out the proper form
- If you are a commercial account and require or want to contract with
a private waste removal company
- If you own an apartment house with more than five units you may discontinue
village pickup and use a private waste removal company
5. Filling a swimming pool?
You may fill your pool with your garden hose. However – there will not be any adjustment made for the metered sewer charge for that water. If you would like an estimate of the charge for filling your pool with your hose call Lisa or Monique at 769-7052. The Village of Massena Fire Department and Department of Public Works no longer provide the service of filling pools directly from the hydrant.
6. What if I had a leak?
If you had a leak beyond the meter you have to pay for all charges incurred
for the wasted water. No exceptions are made, as this would leave The
Village responsible for maintenance of private property. If the bill is
exceptionally high arrangements for a payment schedule may be made.
7. Can I pay ahead on my bill?
Yes you can. Just cross out the amount due on the bill and change it to
the amount you are paying. Even though you are paying ahead, you will
still receive a bill. Always check the amount due in the lower right hand
corner of the bill to see if you still have a credit balance. A credit
balance will be indicated by a small minus sign before the amount due.
8. Can I bill my tenants for their water bill?
The Water Department will always bill the property owner regardless of
the situation. Because unpaid water/sewer/refuse becomes a lien on the
actual parcel of property, the owner is always responsible for payment.
Any arrangements made with a tenant are strictly between landlord and
tenant. The Village cannot put the bill in a tenant’s name or mail
them the bill. top
The Village’s Water Treatment Plant is located at 357 Pontoon
Bridge Road. Built in 1963, it has a rated capacity of five million gallons
per day. The daily average production is currently one and one-half million
gallons per day. The system draws water from the Massena Intake through
a 24-inch raw water pipeline along the west bank of the Power Canal about
one mile to the treatment plant. It is filtered through diatomaceous earth
filters; chlorinated for disinfection; fluoridated for dental protection;
and zinc orthophosphate is added for corrosion control. Treated water
is pumped from an on-site 500,000 gallon clearwell storage tank into the
water distribution piping and elevated storage tanks on Bowers Street
and North Racquette River Road.
1. How often is our water checked for contaminates?
Daily. We sample and test the drinking water thousands of times per year.
We test for a wide range of possible contaminates. Any amounts over the
federal and state limits will be reported to you promptly, as required.
2. What is water hardness?
Water hardness is caused by two minerals, calcium and magnesium. The higher
the concentrations the "harder" the water. Hard water is difficult
to clean with as soaps and detergents do not suds well. While "soft"
water may make it difficult to rinse soaps away. Massena’s water
is in the middle range of hardness and generally does not need additional
3. Why does my water sometimes turn slightly brown for a day
Brown water in our system usually comes from iron either in the pipes
that feed your home or business, or from your water heater. Whenever there
is a larger than normal use of water in your area – like a nearby
fire or leak, or when the water crew is flushing hydrants, your water
may stir up iron that has settled out and when it combines with air as
you use it, the normally colorless iron turns a reddish brown. While harmless
to use, it may stain laundry. We usually advise customers not to do laundry
for the short time you may be experiencing brown water.
4. Why does my drinking water sometimes look cloudy when first
taken from a faucet, and then it clears up?
This is caused by tiny air bubbles that get added to your water by the
aerator in your tap. It is similar to gas bubbles in beer or soft drink.
In a short time, the bubbles float and then disappear. This cloudiness
happens more often in the winter when your tap water is cold.
5. Where can I find out more information concerning Massena’s
Each year since 1997, the Village provides an annual report to the public
regarding many facts about its drinking water. You may see our most current
report here. top
The Village’s Wastewater Treatment Plant is located at 302 East
Orvis Street. The recently upgraded facility is able to treat seven million
gallons of sanitary wastewater per day and additionally, up to
three and one-half million gallons per day of stormwater.
Originally built in 1959, the primary treatment plant was upgraded in
1980 and completely refurbished in 2000. The new secondary treatment plant
processes include preliminary screening, grit removal, activated biosolids
treatment utilizing contact-stabilization, final clarification and ultraviolet
disinfection. Biosolids are sent to a gravity belt thickener, anaerobic
digestion, belt filter pressed and transported to a nearby composting
facility for environmentally friendly reuse. Additionally, snowmelt and
stormwater flows are provided primary treatment including settling and
chlorination/dechlorination before combining with treated plant effluent,
which is discharged to the Grasse River.
1. What is wastewater?
Wastewater (sewage) is 99.9% water. The remaining 0.1% is made up of dissolved
and suspended solids. Sanitary wastewater comes from sinks, toilets, showers
and other discharges.
2. Why does wastewater need treatment?
Years ago, wastewater was dumped, without treatment, into rivers and streams;
there was enough dilution water to let nature absorb the waste material.
As communities grew, and industries sprang up, the concentrations and
types of wastes increased to a point where the natural ability of waterways
to clean themselves became overloaded. Also, many serious outbreaks of
communicable diseases have been traced to contamination of drinking water
from untreated wastewater discharges. A modern wastewater treatment plant
gives nature a helping hand at the purification process and helps to protect
downstream users from disease. top
Capital improvements to various roadways are performed by the DPW. Maintenance (pothole patching) of roadways is a consistent and endless chore of activity.
DPW forces routinely repair streets. A newly acquired paving machine in 2007 assists in paving our Village roads in an efficient and timely manner.
For a current project list, please contact the DPW.
During the winter season, the DPW establishes a work schedule which typically commences on or about December 1. This schedule ensures 24-hour coverage, 7 days a week for
the duration of the winter. Winter storm events dictate when streets
need to be cleaned. The most effective time to clean all Village roads
is at night. Therefore, the cooperation of the community is requested to park
vehicles in garages and driveways in lieu of the roadway. Furthermore,
this is in violation of local law and creates undue hardship for the Village
All individuals plowing and/or cleaning driveways and sidewalks
with snowblowers, snowthrowers, shovels, plows or other, are not allowed
to place/discharge snow into any roadway. The hazards of this act can
cause injury and/or death. In addition, this is a violation of illage
Ordinance 249-9B, any violators will be fined and prosecuted. top
Village of Massena Department of Public
Works - 85 Robinson Road - Massena, NY 13662 - 315.769.6823 - firstname.lastname@example.org