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Village of Massena Department of Public Works

Village of Massena Department of Public Works

The Village of Massena Department of Public Works has a total of 41 dedicated employees who are responsible to the success of our projects and the safety of this community. We pride ourselves on the work and service we provide our community, as well as our image.

Contact Information

Solid Waste Collection & Recycling

Garden, Yard Waste & Brush Collection

Street Cleaning/Snow & Ice Control


Water Distribution

Water Billing

Water Treatment Plant

Wastewater Treatment Plant

Street Repairs & Projects

Contact Information

Village of Massena Department of Public Works
phone 315-769-6823
fax 315-769-5463
email dpw@massenaworks.com
address 85 Robinson Road , Massena, New York 13662

Office Hours:

Regular Business Hours: 7:00am – 4:00 pm (12:00 – 1:00 lunch)

Summer Hours: 7:00 am – 3:00 pm (12:00 – 12:40 lunch)

Notification to and approval from the DPW is required for all activities within street right of way. All utility placements shall be inspected by the Village prior to any backfill. top

Solid Waste Collection and Recycling (Chapter 240)

Residents located in the Village of Massena receive curbside solid waste and recycling services once a week. Garbage / Recycling should be placed at curbside prior to 6 AM on your scheduled collection day. To find out which day garbage / recycling is collected in your neighborhood, please contact the DPW office at 315-769-6823.

The DPW does observe the legal holidays listed below. Garbage / Recyclables will be picked up either the day prior to or after the holiday. For a current schedule, please click here.

Observed Holidays:

New Year's Day Good Friday Memorial Day Independence Day
Labor Day Columbus Day Veteran's Day Thanksgiving
Christmas Day      


Regular Garbage Information

  • Regular garbage must be in clear plastic bags

  • Maximum of five (5) thirty-two gallon containers per week

  • Maximum weight of forty (40) pounds per container

  • Maximum garbage container size is thirty-two (32) gallons

  • Garbage containers must be clean and free of odor

  • Leaves and grass clippings must be in clear plastic bags

  • Brush, shrubs & tree limbs to be placed at curbside (No Roots)


Unacceptable refuse during weekly collection:

  • Any and all construction material
  • Dangerous materials or substances, such as poisons, acids, caustics, ashes, medical waste, hazardous waste and household sharps (Click Here for the Village of Massena's Ordinance regarding houselold sharps.)
  • Solid waste from industrial process
  • Large scale items such as furniture, rug mattresses and appliances
  • Raw garbage not wrapped or not placed in a container such as a plastic bag


Single Stream Recycling

Massena participates in a Single Stream Recycling program -- allowing all recyclable items to be mixed together for collection. [Click here for program details.]

  • All recyclable items – paper, plastic, metal & glass – are put in a single bin less than 35 gallons in capacity.
  • Recyclables should be empty & cleaned of all residue
  • Remove & recycle metal caps & lids – it is not necessary to remove labels or metal & plastic rings
  • Break down & flatten cardboard boxes as practical
  • Plastic bags are NOT recyclable.  No string, no trash, no green waste and no plastic bags or plastic wrap of any kind should be mixed with your recyclables.
  • Special Note: Shredded paper should be placed in a clear plastic bag next to your recycling bin.

Items that Should Not Be Placed in Your Recycling:


Single Use Batteries

Plastic Bags 


Lawn & Yard Waste



Household Hazardous Waste

Window Glass

Light Bulbs

Drinking Glasses

Paint Cans



*Sharps should never be placed in your regular garbage or recycling! Please place sharps in a puncture-resistant container, clearly label it “Needles” or  “Sharps” and take it to a hospital, clinic or pharmacy.     

Other Recyclables Accepted at the Massena Transfer Station:


  • Accepted free of charge
  • A roll off box is located at the transfer station for year-round drop off


  • A convenient point is located at the transfer station for year-round drop off


  • Single Use Batteries – Rechargeable or Non-Rechargeable – accepted free of charge
  • Cell Phones – accepted free of charge
  • Tires (all sizes) – pay-by-weight, price varies by size & type


49 Dump Rd (off State Rte 420)

Massena, NY  13662


Open 8am-3pm, M, T, Th, F, Open 8am-12pm Sat



Service Charges
Each Family Unit $ 20.50 per month
Commercial Unit $ 20.50 per month


Garden, Yard Waste and Brush Collection

  • Garden and yard waste shall be processed similar to refuse, in clear plastic bags.
  • Waste shall not be intermingled with household refuse.
  • Brush, no more than one pickup truckload, shall be cut into manageable lengths and placed butt end towards the roadway.
  • Crews shall collect garden, yard waste and brush on a weekly basis.
  • Residents have the opportunity to dispose of garden, yard waste and brush themselves. Waste must be loaded on vehicle by resident and inspected by the DPW prior to dumping. Contact 769-6823 for voucher.
  • No commercial dumping of debris is allowed in this program. top

Street Cleaning/Snow & Ice Control (Chapter 246)

  • Streets are swept and cleaned in the Village corporate limits beginning in the spring and continuing throughout the summer.
  • Snow and Ice control efforts are performed as required on a variable basis. The Village’s effort includes plowing all streets and municipal parking lots and applying a salt/sand mixture as well.
  • Sidewalk snow removal is accomplished through the efforts of the Public Works on main walks.
  • Parking restrictions are strictly enforced to supplement these services. top

Sewers (Chapter 230)

The Department of Public Works cleans storm sewers on an as needed basis. Sanitary sewers are also cleaned as needed yet some areas receive monthly cleaning. If a sewer problem is encountered, it is the responsibility of the property owner to confirm the location of the problem within the sewer lateral before contacting the Village for assistance. top

Water Distribution (Chapter 290)

The water distribution program is to ensure that the water produced by the Water Treatment Plant is delivered to all Village Water customers without interruption, at appropriate pressure and is accurately measured for billing purposes. For DPW emergency calls, before 7:00 am or after 4:00 pm, please contact the Massena Police Department at 769-3577. top

Water Billing

1. Where do I pay my water bill?
There are three options available to you for payment of your water bills. The easiest and most convenient is the drop box located to the right of the Town Hall steps. When using the box, make sure you are putting your payment into the Village box so that the posting of your payment will not be delayed. Payments put in the box on the due date will be credited with that day's date and will not be considered a late payment. We recommend paying by check or money order when using this method pf payment. Anything put in the box after 8:00 A.M. the day after the due date will be assessed a late fee. This fee will not be removed.

Payments can also be mailed to : Village of Massena, 60 Main Street, Room 10, Massena, NY 13662. We use the actual postmark on your envelope for payment purposes. This is a state regulation. If you want a receipt or you want to pay cash, water bills are payable in person at NBT Bank, 264 Main Street, Massena. Bank business hours are considered our business hours for payment purposes. The Bank cannot answer questions about your bills. See question 2 below.

NBT BANK Massena
264 Main Street
Massena, NY 13662
(315) 764-1112

Lobby Hours 9:00 - 3:00 Monday through Wednesday
9:00 - 5:00 Thursday
9:00 - 6:00 Friday
9:00 - 12:00 Saturday

PAYMENTS ARE NOT ACCEPTED AT THE TOWN HALL OFFICE. Please use one of the three methods described above.

2. What if I have a question about my bill?
All billing questions should be directed to Lisa or Monique at 769-7052. You may also stop into the office at 60 Main Street, Room 10 with any inquiries.

3. Why did the meter reader leave a card?
Whenever there is a problem with your remote reader or meter, or for some other reason we were not able to get a meter reading, the meter reader will leave a card. Please follow through and call the D.P.W. at 769-6823 for an appointment so the problem can be fixed as soon as possible.

4. What if I want my water services turned on or off?
To have the water/sewer service shut off or turned back on at the curb please call the Department of Public Works at 769-6823. The property owner or a representative must be present when water is turned on or off. This is the only way to test the shut off at the curb to make sure it is working properly and that the water is really shut off. When water is turned back on, it is a check to make sure that there are no leaks in the house that could cause water damage or a large bill before the owner reoccupies.

Garbage charges can be discontinued under the following circumstances:

  • You have hot water heat and you cannot shut your water off at the curb. You have to go to the Water Department office at the Town Hall and fill out the proper form
  • If you are a commercial account and require or want to contract with a private waste removal company
  • If you own an apartment house with more than five units you may discontinue village pickup and use a private waste removal company

5. Filling a swimming pool?
You may fill your pool with your garden hose. However – there will not be any adjustment made for the metered sewer charge for that water. If you would like an estimate of the charge for filling your pool with your hose call Lisa or Monique at 769-7052. The Village of Massena Fire Department and Department of Public Works no longer provide the service of filling pools directly from the hydrant.

6. What if I had a leak?
If you had a leak beyond the meter you have to pay for all charges incurred for the wasted water. No exceptions are made, as this would leave The Village responsible for maintenance of private property. If the bill is exceptionally high arrangements for a payment schedule may be made.

7. Can I pay ahead on my bill?
Yes you can. Just cross out the amount due on the bill and change it to the amount you are paying. Even though you are paying ahead, you will still receive a bill. Always check the amount due in the lower right hand corner of the bill to see if you still have a credit balance. A credit balance will be indicated by a small minus sign before the amount due.

8. Can I bill my tenants for their water bill?
The Water Department will always bill the property owner regardless of the situation. Because unpaid water/sewer/refuse becomes a lien on the actual parcel of property, the owner is always responsible for payment. Any arrangements made with a tenant are strictly between landlord and tenant. The Village cannot put the bill in a tenant’s name or mail them the bill. top

Water Treatment Plant

The Village’s Water Treatment Plant is located at 357 Pontoon Bridge Road. Built in 1963, it has a rated capacity of five million gallons per day. The daily average production is currently one and one-half million gallons per day. The system draws water from the Massena Intake through a 24-inch raw water pipeline along the west bank of the Power Canal about one mile to the treatment plant. It is filtered through diatomaceous earth filters; chlorinated for disinfection; fluoridated for dental protection; and zinc orthophosphate is added for corrosion control. Treated water is pumped from an on-site 500,000 gallon clearwell storage tank into the water distribution piping and elevated storage tanks on Bowers Street and North Racquette River Road.

1. How often is our water checked for contaminates?
Daily. We sample and test the drinking water thousands of times per year. We test for a wide range of possible contaminates. Any amounts over the federal and state limits will be reported to you promptly, as required.

2. What is water hardness?
Water hardness is caused by two minerals, calcium and magnesium. The higher the concentrations the "harder" the water. Hard water is difficult to clean with as soaps and detergents do not suds well. While "soft" water may make it difficult to rinse soaps away. Massena’s water is in the middle range of hardness and generally does not need additional treatment.

3. Why does my water sometimes turn slightly brown for a day or two?
Brown water in our system usually comes from iron either in the pipes that feed your home or business, or from your water heater. Whenever there is a larger than normal use of water in your area – like a nearby fire or leak, or when the water crew is flushing hydrants, your water may stir up iron that has settled out and when it combines with air as you use it, the normally colorless iron turns a reddish brown. While harmless to use, it may stain laundry. We usually advise customers not to do laundry for the short time you may be experiencing brown water.

4. Why does my drinking water sometimes look cloudy when first taken from a faucet, and then it clears up?
This is caused by tiny air bubbles that get added to your water by the aerator in your tap. It is similar to gas bubbles in beer or soft drink. In a short time, the bubbles float and then disappear. This cloudiness happens more often in the winter when your tap water is cold.

5. Where can I find out more information concerning Massena’s drinking water?
Each year since 1997, the Village provides an annual report to the public regarding many facts about its drinking water. You may see our most current report here. top

Wastewater Treatment Plant

The Village’s Wastewater Treatment Plant is located at 302 East Orvis Street. The recently upgraded facility is able to treat seven million gallons of sanitary wastewater per day and additionally, up to three and one-half million gallons per day of stormwater.

Originally built in 1959, the primary treatment plant was upgraded in 1980 and completely refurbished in 2000. The new secondary treatment plant processes include preliminary screening, grit removal, activated biosolids treatment utilizing contact-stabilization, final clarification and ultraviolet disinfection. Biosolids are sent to a gravity belt thickener, anaerobic digestion, belt filter pressed and transported to a nearby composting facility for environmentally friendly reuse. Additionally, snowmelt and stormwater flows are provided primary treatment including settling and chlorination/dechlorination before combining with treated plant effluent, which is discharged to the Grasse River.

1. What is wastewater?
Wastewater (sewage) is 99.9% water. The remaining 0.1% is made up of dissolved and suspended solids. Sanitary wastewater comes from sinks, toilets, showers and other discharges.

2. Why does wastewater need treatment?
Years ago, wastewater was dumped, without treatment, into rivers and streams; there was enough dilution water to let nature absorb the waste material. As communities grew, and industries sprang up, the concentrations and types of wastes increased to a point where the natural ability of waterways to clean themselves became overloaded. Also, many serious outbreaks of communicable diseases have been traced to contamination of drinking water from untreated wastewater discharges. A modern wastewater treatment plant gives nature a helping hand at the purification process and helps to protect downstream users from disease. top

Street Repair & Projects

Capital improvements to various roadways are performed by the DPW. Maintenance (pothole patching) of roadways is a consistent and endless chore of activity. DPW forces routinely repair streets. A newly acquired paving machine in 2007 assists in paving our Village roads in an efficient and timely manner.

For a current project list, please contact the DPW.


Winter Street Maintenance

During the winter season, the DPW establishes a work schedule which typically commences on or about December 1. This schedule ensures 24-hour coverage, 7 days a week for the duration of the winter. Winter storm events dictate when streets need to be cleaned. The most effective time to clean all Village roads is at night. Therefore, the cooperation of the community is requested to park vehicles in garages and driveways in lieu of the roadway. Furthermore, this is in violation of local law and creates undue hardship for the Village employee.

All individuals plowing and/or cleaning driveways and sidewalks with snowblowers, snowthrowers, shovels, plows or other, are not allowed to place/discharge snow into any roadway. The hazards of this act can cause injury and/or death. In addition, this is a violation of illage Ordinance 249-9B, any violators will be fined and prosecuted. top

Village of Massena Department of Public Works - 85 Robinson Road - Massena, NY 13662 - 315.769.6823 - dpw@massenaworks.com

Sunday, July 05, 2015
4:22 PM

Village of Massena



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